These Terms & Conditions govern your use of the Tanglewise website at tanglewise.biz and any advisory services you engage us to deliver. By accessing this website or entering into a service agreement with us, you accept these terms in full.
1. Definitions
- "We", "Us", "Our" — Tanglewise, a consulting practice based in Kuala Lumpur, Malaysia.
- "You", "Client" — the individual or organisation accessing our website or engaging our services.
- "Services" — the HR and talent advisory services described on our website and in any engagement agreement.
- "Agreement" — the combination of these Terms and any written engagement confirmation or proposal accepted by both parties.
- "Deliverables" — documents, frameworks, reports, notes or other materials produced in the course of an engagement.
2. Acceptance of Terms
By using our website or engaging our services, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and are acting on behalf of an organisation where applicable. If you do not accept these terms, please do not use this website or engage our services.
3. Service Description
Tanglewise provides organisational and people advisory services to businesses in Malaysia and, where agreed, beyond. Our current service offerings are:
- Team & Talent Review — a focused review of how your organisation attracts, supports and retains people, delivered over two to three weeks.
- Talent Strategy & Operating Framework — a structured engagement to shape clearer roles, hiring practices and people processes, delivered over four to six weeks.
- People Advisory Retainer — an ongoing advisory arrangement supporting leadership on people and team matters over three to six months.
Service scope, timelines and deliverables are defined in a written proposal confirmed prior to commencement. We reserve the right to update our service offerings at any time without prior notice.
4. Client Responsibilities
To allow us to deliver our services effectively, you agree to:
- Provide accurate, complete and timely information relevant to the engagement.
- Make relevant team members available for conversations, interviews or workshops as agreed.
- Review and provide feedback on draft deliverables within agreed timeframes.
- Use our deliverables only for the purposes described in the engagement agreement.
- Not share, resell or publish our work without our prior written consent.
We are not responsible for delays or reduced quality in deliverables where the above conditions are not met.
5. Intellectual Property
All methodologies, frameworks, templates and proprietary materials used or developed by Tanglewise remain our intellectual property. Upon full payment, we grant you a non-exclusive, non-transferable licence to use the deliverables produced specifically for your engagement for your internal business purposes.
You may not reproduce, distribute or adapt our deliverables for use with other organisations without our prior written consent. Nothing in these terms transfers ownership of our underlying intellectual property to you.
6. Payment Terms
Fees for each service are set out in the engagement proposal. Unless otherwise agreed in writing:
- A deposit of 50% is due upon signing the engagement confirmation.
- The remaining balance is due upon delivery of final deliverables.
- Payment is due within 14 days of invoice date.
- All fees are quoted and payable in Malaysian Ringgit (RM).
Late payments may incur a modest administration fee as specified in the engagement proposal. We reserve the right to pause an engagement where payment is materially overdue.
Cancellation: If you cancel an engagement after commencement, you are liable for the portion of work completed at the time of cancellation. We will provide a fair account of work done.
7. Confidentiality
Both parties agree to treat as confidential any information shared in the course of the engagement that is marked as confidential or is reasonably understood to be so. This includes organisational data, strategic discussions and personnel matters.
Confidentiality obligations survive the conclusion of an engagement for a period of three years, unless otherwise agreed. Neither party shall use the other's confidential information for any purpose beyond the engagement without written consent.
8. Disclaimers
Our services are advisory in nature. We provide practical guidance and perspectives based on the information available to us. We do not provide legal, financial, medical or regulated professional advice. Decisions made on the basis of our work remain the responsibility of your leadership team.
While we work carefully and thoughtfully, we cannot guarantee specific organisational outcomes. Results depend on many factors beyond our advisory work, including implementation decisions made by your team.
9. Limitation of Liability
To the fullest extent permitted by Malaysian law, our total liability to you for any claim arising from an engagement shall not exceed the total fees paid for that specific engagement.
We shall not be liable for any indirect, consequential, incidental or special losses, including loss of revenue, loss of opportunity or reputational harm, even if we have been advised of the possibility of such losses.
Nothing in these terms limits liability for fraud, gross negligence or any matter that cannot be excluded by law.
10. Indemnification
You agree to indemnify and hold Tanglewise harmless from any claims, losses or expenses (including reasonable legal costs) arising from your use of our deliverables in a manner inconsistent with these terms, or from any inaccurate or misleading information you provided during an engagement.
11. Termination
Either party may terminate an engagement by providing written notice. Where termination occurs:
- You are liable for work completed to the date of termination.
- We will deliver any reasonably completable work in progress within an agreed period.
- Confidentiality and intellectual property obligations survive termination.
We may terminate an engagement immediately where you breach a material obligation under these terms and do not remedy that breach within 14 days of written notice.
12. Dispute Resolution
We hope that any concerns can be resolved through open and direct conversation. If a dispute arises, both parties agree to attempt informal resolution first by notifying the other party in writing and allowing 30 days to reach a resolution.
If informal resolution is not achieved, the dispute shall be referred to mediation in Kuala Lumpur before either party initiates formal legal proceedings. These terms and any engagement with Tanglewise are governed by the laws of Malaysia, and the courts of Malaysia shall have exclusive jurisdiction.
13. General Provisions
- Entire agreement — these terms, together with any engagement proposal accepted in writing, form the entire agreement between us.
- Severability — if any provision is found unenforceable, the remaining provisions continue in full effect.
- Waiver — failure to enforce any right under these terms does not constitute a waiver of that right.
- Assignment — you may not assign your rights or obligations without our prior written consent.
- Force majeure — neither party is liable for delays caused by circumstances beyond their reasonable control.
14. Changes to Terms
We may update these terms from time to time. Material changes will be noted by an updated effective date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the revised terms. We encourage you to review this page periodically.
15. Contact
For questions about these terms or our services, please reach out:
- Email: [email protected]
- Phone: +60 16-340 7259
- Address: Level 11, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur