Tanglewise is committed to handling your personal information with care and transparency. This policy explains what data we collect, how we use it, and the choices available to you. It applies to all interactions with our website at tanglewise.biz and with our advisory services.
If you have questions about how we handle your data, you are welcome to contact us at [email protected] at any time.
1. Data We Collect
When you use our website or engage with our services, we may collect:
- Contact details — your name, email address and phone number when you submit an enquiry form.
- Organisation information — company name and industry context you share voluntarily.
- Communication records — messages exchanged during an engagement or via email.
- Website usage data — pages visited, time spent and referring sources, collected through analytics cookies with your consent.
- Technical data — IP address, browser type and device type, gathered automatically for security and performance purposes.
We do not collect sensitive personal data such as financial details, identification numbers or health information unless directly relevant to an agreed engagement.
2. Legal Basis for Processing
We process your personal data under the following grounds:
- Consent — for analytics and marketing cookies, and for sending you information you have requested.
- Legitimate interest — to respond to enquiries, maintain service quality and prevent misuse of our systems.
- Contractual necessity — to deliver advisory services you have engaged us for.
- Legal obligation — where required by Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
3. How We Use Your Data
- To respond to your enquiries and communicate about our services.
- To deliver and administer advisory engagements you have commissioned.
- To send relevant service updates or follow-ups where you have consented.
- To understand how our website is used and improve its content and structure.
- To comply with applicable legal and regulatory requirements.
We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
4. Data Sharing
We share personal data only where necessary:
- Service providers — trusted third parties who assist with email delivery, website hosting or analytics, each bound by confidentiality obligations.
- Legal compliance — where required by Malaysian authorities or applicable law.
- Business transfers — in the unlikely event of a business sale or merger, with appropriate notice provided to you.
Any third party receiving your data is required to handle it consistently with this policy and with applicable data protection law.
5. Data Retention
We retain personal data only for as long as necessary:
- Enquiry records — up to 12 months from last contact, unless an engagement commences.
- Engagement records — up to 7 years following conclusion of the engagement, for legal and professional reasons.
- Analytics data — up to 26 months in anonymised or aggregated form.
After the applicable period, data is securely deleted or anonymised.
6. Data Protection Measures
We take reasonable and appropriate steps to protect your personal data:
- Encrypted transmission (HTTPS/TLS) for all web interactions.
- Access restricted to personnel who require it for their work.
- Regular review of our data handling practices.
- Prompt notification in the event of a data breach affecting your rights, as required by applicable law.
7. Cookies
Our website uses cookies to support basic functionality and, with your consent, to understand how visitors use the site. Cookies fall into four categories: essential, analytics, marketing and preference cookies. You may manage your preferences at any time via our Cookie Policy page.
8. Your Rights
Under the Malaysian Personal Data Protection Act 2010, and to the extent applicable, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to update inaccurate or incomplete information.
- Withdrawal of consent — withdraw consent for processing at any time, without affecting prior lawful processing.
- Restriction — request that we limit how we use your data in certain circumstances.
- Erasure — ask us to delete your personal data where there is no legitimate reason to retain it.
- Complaint — lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your data has been mishandled.
To exercise any of these rights, please write to us at [email protected]. We aim to respond within 30 days.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information with them.
10. Children's Privacy
Our services are directed at organisations and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been submitted, we will delete it promptly.
11. International Transfers
Our operations are based in Malaysia. Where data is processed or stored outside Malaysia by a service provider, we take steps to ensure equivalent protection is in place, consistent with the requirements of the PDPA.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. Where changes are material, we will note the revised date at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy.
13. Contact
If you have questions, concerns or requests relating to this policy or to your personal data, please reach out:
- Email: [email protected]
- Phone: +60 16-340 7259
- Address: Level 11, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur